Focalscope help desk ticketing and live chat softw

Focalscope help desk ticketing & live chat software is a web based system for small to large businesses communicate and handle support and customer queries. Features include SLA, personal & shared folders, ticket queues, ticket backlogs, instant messaging, calendars, task management and others. Live chat system for websites, IP Telephony integration with Asterisk, 3xc and others, Active directory and LDAP integration are included.